MAT Member Handbook_09302026

Staff may not:

Ask about the individual’s disability. Require the service animal to perform its work or tasks. Ask the individual for a special ID for the service animal.

Ask for any proof that the animal has been certified, trained, or licensed as a Service Animal. Ask the individual to provide proof of vaccinations or license for the Service Animal. Require service animals to wear a vest or any other form of identification gear. Staff should take caution; do not pet the Service Animal without the member’s consent. A Service Animal may only be excluded if the Service Animal is out of control and the handler does not take effective action to control it, or if the Service Animal is not housebroken. All individuals bringing Service Animals on the premises must abide by the above requirements and will be asked to remove their Service Animal from the premises if they do not meet the specific criteria. However, the individual must be allowed to return to the premises without the Service Animal if they wish. The handler is responsible for supervising their Service Animal at all times and for cleaning up after the animal while on CODAC property. A Service Animal handler is liable for any damage done to a public place by the Service Animal or Service Animal in training. Dosing Rules 1.Only members are allowed in the dosing area (with the exception of small children). All others must wait in the front lobby. Children are not permitted at the dosing window; they should stand a reasonable distance away while the member is dosing. 2.Service Animals are permitted. However, they must remain on a leash at all times and must not 4.Members should get a cup and water at the water cooler, and then approach the dosing window. Other containers and/or miscellaneous items are not permitted at the dosing window or on the counter. 5.All hats and sunglasses must be removed prior to entering the dosing area. Nothing may obstruct the face. 6.Members must present picture I.D. every dosing day unless their picture is in the computer dosing system. 7.While at the dosing window, members cannot have anything in their mouth, including gum, food, candy or tobacco. 8.The use of cell phones and any other electronic devices is not permitted in the dosing area. 9.Members will be asked — and required — to speak before and after their dose. 10.Members must verify their dose and clearly sign their name on the signature pad prior to dosing. 11.Members must use water to rinse all methadone from the medication cup to be sure that they get the full dose. 12.Members must leave all dosing containers — including the water cup — in the trash receptacle (tray) provided by the dosing nurse. Nurses have the right to refuse to dose anyone who appears sedated or is exhibiting other inappropriate behaviors. Yelling at program staff will not be tolerated. 13 be aggressive or relieve themselves in the dosing area. 3.No outside food or drink is allowed in the dosing area. For more information, see Policy - Clinical Services No. 137.