MAT Member Handbook_09302026

Grievance & Appeals

Procedure for Appealing Denial of Admission, Involuntary Discharge & Other Grievances 1.A copy of the current grievance policy will be given to you to read and sign upon admission. 2.A current copy is always posted in the clinic. Ask your counselor if you have a question. We hope that your participation in the program is successful. 3.If you are having a problem with any aspect of your treatment, it is important that you speak to a member of your treatment team or Program Leadership.

Resources

Community Resources

2-1-1 Arizona: www.211arizona.org Arizona Poison Control: 520-626-6016 Community-Wide Crisis Line: 520-622-6000 Emerge Center Against Domestic Abuse: 1-888-428-0101 National Alliance on Mental Illness (NAMI) of Southern Arizona: 520-622-5582 | www.namisa.org Pima County Health Department TB Clinic: 520-243-8450 Pima County Health Department HIV Counseling & Testing: 520-791-7676 Southern Arizona AIDS Foundation: 520-628-7223 Southern Arizona Center Against Sexual Assault (24/7): 520-327-7273 Theresa Lee Clinic (for STIs): 520-791-7676 12-Step & Support Group Resources Al-Anon Family Groups: www.al-anon.alateen.org Alcoholics Anonymous (24/7): 520-624-4183 | www.AAtucson.org

American Foundation for Suicide Prevention: www.afsp.org AZ Smoker’s Helpline: 520-556-6222 | www.ashline.org Cocaine Anonymous: 520-326-2211 | www.co-anon.org Co-Dependents Anonymous: www.CODA.org Narcotics Anonymous: www.natucson.org Nicotine Anonymous: www.nicotine-anonymous.org Overeaters Anonymous: www.oa.org

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