MAT Member Handbook_09302026

Confidentiality

All records related to substance use treatment are subject to strict confidentiality and non disclosure under Federal laws and 42 CFR Part 2 Federal regulations (42 U.S.C. 290dd-3 and 42 U.S.C. 290ee-3 for Federal laws and 42 CFR Part 2 for Federal regulations). Congress states: “Every person having control over or access to patients’ records must understand that disclosure is permitted only under the circumstances and conditions set forth in this section (21 U.S.C. 1175). Records are not made available to investigators for purposes of law enforcement or any other private or public purpose or in any manner not specified under this section.” There are three exceptions to these confidentiality requirements: 1.The member consents in writing. 2.The disclosure is allowed by a court order. 3.The disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit or program evaluation purposes. A violation of the Federal law and regulations by a program is a crime. Suspected violations may be reported to the appropriate authorities in accordance with Federal regulations. Federal law and regulations do not protect any information about a crime committed by a member either at the program or against any person who works for the program or about any threat to commit such a crime. Federal law and regulations do not protect any information about suspected child abuse or neglect from being reported under State law to appropriate State or local authorities. Due to Federal regulations, any information regarding clinic attendance or program status will not be released to anyone over the phone or in the clinic unless a written release is signed in advance by the member. No information will be released to a spouse without a prior written release. Medical Records Request Members are welcome to request copies of their medical records. To do so, download and complete the Medical Records Request Form at www.CODAC.org/contact-us. Once complete, fax the completed Form to 520-202-1703 or email it to medrecords@codac.org. Questions? Call 520-202-1777. Patient Portal Using the NextGen HealthCare Patient Portal, you can connect with your CODAC healthcare provider 24/7 in a convenient, safe and secure environment. CODAC MAT Services maintains strict confidentiality of member identities and records.

Access resources to improve your health Request an appointment Request prescription refills

Communicate with your CODAC BHMP or PCP Learn about health care diagnoses First time Patient Portal users: Call CODAC at 520-327-4505 to get started.

Visit www.CODAC.org/for-members/ patient-portal/ to log in to the Patient Portal.

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