Microsoft Word - CODAC Business Continuity Plan 2024.docx

Membership Staff Procedures  Utilize department cell phones to call members with upcoming appointments to collect copays.  Manage messages coming in through Patient Portal.  How to collect co-pays for virtual visits and phone appts  Utilize department cell phones for follow-up calls of people seen virtual and phone appointments.  Utilize department cell phones, email and Patient Portal for follow-up on member document requests.  Benefits appointments to be conducted via cell phones. For Staff who conduct scheduled appointments via telephone and/or need to contact members, pharmacy, collaterals, referrals, etc.:  The site will identify staff who have scheduled upcoming appointments via telephone. o If the staff member does not have a CODAC-issued cell phone, site cell phones can be utilized for this purpose. o Speedway: Has 5 cell phones - can use to call members. o Cobblestone:  Site leadership have cell phones.  IRT: DRCs all have their own phones. Will share with rest of site, per Nancy directive.  Need to deploy additional cell phones to Cobblestone. o 380 Leadership have cell phones o MAs at all sites: work with Site directors to use extra cite cell phones.  IT to deploy available/unused cell phones.  Purchase pay-as-you-go cell phones for sites as needed.  IT exploring availability of internet based phones. Contacting the In-House Pharmacies Genoa Extensions Genoa Pharmacies located at Cobblestone and Speedway can be contacted using the extensions listed below (if internal calls are still working).  Cobblestone: 1919  Speedway: 2093 CODAC utilizes Microsoft Teams and email which could be utilized to communicate should this be needed.  Connect with Lumen to determine problem, submit ticket, work to resolve problem.

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