CODAC 2025 Emplyee Benefits Guide

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GenYou Guides

GENERATIONYOU CARE SUPPORT

Phone: 844.600.0919 Available 24/7

When you don’t know where to begin with medical and pharmacy needs, start with your GenerationYou CARE Support. GenerationYou CARE Support Team CARE Guides are there to help you and your family members with all things healthcare. A personal team of nurses, benefit experts, and claims specialist are just a phone call or click away – online or mobile app (download the UMR mobile app)!

Website: www.umr.com

Mobile App: UMR Health

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Below are just a few of the topics that your GenYou Guide can help with.

Applies to HDHP Plan

PROCEDURE COVERAGE Some procedures and services require precertifica tion or authorization. Your GenYou Guide can review your benefits, provide out-of-pocket costs, and help obtain your precertification.

CLICK HERE TO LEARN MORE ABOUT YOUR GENYOU & UMR PORTAL

TREATMENT PLANS If you have questions about your diagnosis or treatment plan, you can receive guidance from your Clinical CARE Team.

CHRONIC CONDITION MANAGEMENT Many chronic conditions or diseases, such as heart disease or diabetes, can be challenging to man age. Your GenYou Guide will work with you and your physicians to assist with prescriptions, specialist referrals, and treatments. MATERNITY CARE Whether you are considering having a baby or are already expecting, UMR Maternity CARE can explain how to reduce your risk of complications and prepare you to have a successful, full-term pregnancy and a healthy baby. Call 888.438.8105 or click here to complete the enrollment form online.

IN-NETWORK VERSUS OUT-OF-NETWORK PROVIDERS Your GenYou Guide can search your providers or you can search online by clicking Find a Provider.

REPLACEMENT ID CARDS Whether your ID card is lost or you never received one, replacements are easy. Your GenYou Guide can request one.

MEDICAL BILLS

Your GenYou Guide is trained to understand the medical bills; they will check to see what your out of-pocket costs are for services, look into a recent medical claim to make sure it was paid correct ly, and see how much you have paid – and how much you have left – of your individual or family deductible.

6 CODAC Health, Recovery & Wellness | 2025 Employee Benefits Guide