CODAC Management Manual

• At the start of every group the member Rules/Expectations will be presented visually to the group and briefly reviewed. • Core group expectations : Facilitators and members are expected to be dressed appropriately as if attending live groups, in a location without distractions, with appropriate visuals in the background; No babysitting/childcare; no TV; no smoking or vaping; not reclining. Staff and members shouldn’t multitask, put phones away, and not be scrolling online while ‘watching’ group. Members should remain on camera for the group’s duration, similar to attending a live group. Members can be in vehicles but can’t be driving. SAMPLE: VIRTUAL/REMOTE GROUP GUIDELINES This list is the minimum required, however, IT can be adapted to meet specific needs of the group, such as requirements for completion, number of absences allowed, etc. ) • The standard of practice is participation by Zoom (visual + voice). • Must have video on within five minutes after group starts and stay on video for the whole meeting. • Group closes five minutes after start. • Confidentiality – no other people in your space • Dress appropriately and covered • Be in a private secure location with no distraction (no driving, no TV, no public places, no multitasking) • Have appropriate visuals in the background • No babysitting/childcare • Mute yourself while not speaking (unmute to talk) • No reclining • No smoking, vaping, alcohol/substance use. • No dozing/sleeping in group. • Focus on the group, do not be-not engaging in other household tasks. For further info, Link to (Item J): • How To: “Zoom Technical How To” for general technical details about how to use primary/helpful zoom features • Membership powerpoint for more details on workflow • How To: “Zoom Group Referral and Facilitation Cheat Sheet” for quick guide to referrals and facilitation UNDERSTANDING INSURANCE – MEMBER BENEFITS Understanding the fundamentals of our different funding sources and a member’s benefit package is vital to determining the services for which a member is eligible. This allows us to proactively set a member expectation and present them options. To achieve this knowledge base, Membership is the first part of the Clinical New Hire training series. The training “Understanding Member Benefits” gives a high-level overview of benefit terms, funding sources, local health plans (“Payors”), and benefits outside of the Medicaid/Medicare/Commercial payment options. The most up to-date version of this presentation can be found on the Intranet under Departments > Membership > Benefits > Resources. Additionally, in the Membership – Benefits page on the intranet, employees can find several benefits related resources that Clinical personnel can provide to and/or help members navigate. Providing resources to members and helping them navigate those systems can be billed as Case Management or Peer Support.

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