Microsoft Word - CODAC Business Continuity Plan 2024.docx

help-desk after-hours number at (520) 260-8614 and Chief Information Officer (Rafael Arechaga (520) 591-2954) who will then update the appropriate individuals as needed using: a. The Phone system Teams chat. b. Real time InformaCast (messages sent to Teams, cell phone, desk phone and email). c. ALL CODAC Email (not reliant on InformaCast and can contain more detailed information). 2. During business hours, if phones go down at one of the sites, CODAC will forward the calls to another site to ensure continuity of telecommunication with members and other agencies. 3. If all phones go down across the agency, IT will forward the key phone lines (identified below) to identified cell phones to limit disruption to CODAC’s main line and crisis lines. Phone numbers to be forwarded during business hours:  520-202-1950 (Safety Zone) should be transferred to 520-260-1023 (Linkage cell phone)  520-327-7273 (SACASA) should be transferred to 520-649-5762 (Advocate Cell). NOTE: Coordinate with Katlyn Monje or Liliana Horsley regarding which cell should be forwarded to bcs it might be different each time.  520-202-1792 and 520-202-1786 (380 direct lines) should be transferred to 520 240-8732 (OES Cell)  520-327-4505 (main CODAC line) should be transferred to 520-730-5523 (Kristy Burns Cell) with revised voicemail greeting. NOTE: Coordinate with membership as to whether we will do this or transfer to another phone (burner, etc.). Phone numbers to be transferred after business hours:  520-202-1950 (Safety Zone) and 520-327-7273 (SACASA) should be transferred to Linkage cell phone 520-202-1792.  520-202-1786 (380 direct lines) should be transferred to 520-240-8732 (OES Cell) 4. NOTE: During telephone system failure, faxes will not work/be received. If staff are expecting faxes during the failure, they will need to follow up with the sender to have the fax sent when phones are working or via another mechanism. 5. If the loss is determined to be long-term (more than 24 hours), the Executive Leadership team will ensure that the appropriate stakeholders are notified, including members, funders, etc. (via social media, Patient Portal, message to anyone with scheduled appts through EDI, email blast, etc.) Leadership personnel will ensure that any associated resources are appropriately allocated and/or re-deployed. In the event of total telephone failure across all sites, Supervisors should

Page 9 of 21