Microsoft Word - CODAC Business Continuity Plan 2024.docx

For more detailed information, see CODAC’s Information Systems Disaster Recovery Plan. In the event of major calamity and loss of records, complete reconstruction is possible, and all efforts will be made to restore records. Communication with Funders/Stakeholders/Personnel In the event of a business disruption, CODAC personnel should follow the Business Continuity Plan steps regarding communication. Generally speaking, any incident should be reported to supervisory staff as soon as personnel is able to do so. Funders, stakeholders, personnel, and members served may also be alerted to the situation as needed. Should the situation necessitate health plan notification, the CEO or their designee will immediately contact health plan representatives or their designees to advise them of the specific business disruption and actions taken to date. All other stakeholders will be contacted as needed. Updates will be provided throughout the business disruption until it is resolved. Executive Leadership will contact any other appropriate stakeholders and activate the phone tree if necessary. In the event of an emergency or situation that requires activation of the phone tree, a list of Management personnel’s contact information (secondary contact numbers should be up to date in Paycom) In addition, CODAC has various methods to communicate with specific stakeholders including email, cell phones, Web sites and Microsoft Teams. Should systems go down, CODAC has access to mass notification systems that can be utilized to contact personnel or members as needed:  Dial My Calls can be used to send text messages to staff and/or members.  InformaCast can be used to send text messages, emails, Teams alerts and Cisco phone notifications to staff.  Constant Contact can be used to send email blasts to members.  CODAC Web sites and social media platforms can post notifications.  CODAC’s Patient Portal can send messages to members enrolled in the patient portal.  NextGen can send texts and/or emails to members. Additional tools include Microsoft Teams Escalation chats and other emergency communication processes. This array of communication avenues allow leadership to contact personnel or members in the event of a business disruption and give real time updates on the situation including any specific instructions on next steps, etc. Communication with members via this format needs additional approval and can only be done in conjunction with the CEO and Chief Operating Officer. Crisis Communication Plan Overview A crisis is any situation that threatens the integrity or reputation of CODAC and is usually brought on by adverse or negative media or public attention. Crisis situations can include any

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