Microsoft Word - CODAC Business Continuity Plan 2024.docx

4. The chief medical officer and all appropriate members of Executive Leadership and other senior leadership will be contacted (see specific key personnel list/call tree on this plan). 5. Appropriate leadership personnel will determine whether CODAC’s mass notification systems (Dial My Calls, InformaCast, etc.) should be utilized to inform appropriate staff and/or members of the situation via text. If determined that this would be helpful, messages alerting staff and/or members about the situation will be sent including updates as appropriate. Microsoft Teams Escalation chats, and other emergency communication processes can also be used, as applicable. 6. An assessment of the situation will be conducted, and an appropriate response will be initiated to ensure the ability to meet members' needs including: a. Personnel re-organization 7. All efforts will be made as soon as feasible to contact members, program participants, and other stakeholders to inform them of changes and future action plans. To the extent possible, all services will continue and will be re-established as soon as possible. Essential services will be resumed in a matter of hours. Unexpected Loss of Funding CODAC personnel regularly educate members, participants, and other stakeholders that services are provided contingent upon funding. The agency attempts to inform its members, participants, personnel and other stakeholders of policies, legislation and advocacy efforts that may impact them. This helps prevent negative perceptions about the organization’s integrity and commitment to the community if CODAC has no choice but to terminate services. If CODAC suffers a complete loss of funding for one or more of its programs, the following plan is in place: 1. The Executive Leadership member who is informed of the loss of funding will ensure that Executive Leadership is aware of the changes and Executive Leadership will convene immediately to determine the next steps. 2. Supervisors/site directors/program coordinators, applicable community partners and subcontractors, and all appropriate stakeholders will be contacted. 3. The CEO and the chief operating officer will spearhead appropriate media coverage to inform the general community of efforts to reinstate funding and advocate for alternative services to meet the needs of the people CODAC serves. 4. All efforts will be made as soon as is feasible to contact members, program participants, and other stakeholders to inform them of the changes and future action plans. 5. To the extent possible, all services will continue and will be re-established as soon as possible. 6. If CODAC is unable to continue providing services using other funding, comparable services will be identified elsewhere, and members/program participants will be referred to that other provider(s)/resource(s). b. Relocation/redirection of services c. Reduction of service hours, etc.

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